The rental rescheduling insurance is a BOOK SORRENTO VILLAS initiative to protect the client from unexpected emergencies that might force him to cancel the booking. If the booking is insured, the client will be able to change the dates of the booking without incurring in any penalty.
The client does not need to give a reason for his claim.
Therefore, if, for any reason, the client decides to cancel the booking will be issued a credit voucher for the amount that you have actually paid for the covered booking less the cost of the insurance. The credit voucher can be used towards a new booking for the same property in a different period. If, for any reason, the property is not available for the new period that you want to book, the credit voucher can be used towards a new booking for any BOOK SORRENTO VILLAS property. The credit voucher is valid from the date it is issued, and it can be used for a new booking, which must begin maxim 3 (three) years after the start date of the original booking.
THE INSURANCE COST
The cost of the insurance is 6% of the rental cost.
The cost of the insurance is not refundable.
HOW TO PURCHASE THE INSURANCE
The insurance can only be purchased at the time of the booking.
When you fill in the booking form, you will be able to apply for the insurance.
The cost of the insurance will be added to the rental price, and will be charged along with the deposit payment.
The coverage begins when the payment is received.
BOOK SORRENTO VILLAS reserves the right to reject applications.
HOW TO SUBMIT A CLAIM
The claim must be submitted in writing (by email or fax) at least 21 (twenty one) days prior to the contracted start date.
WHAT IS COVERED
The insurance cover the cancellation made and communicated to BOOK SORRENTO VILLAS, in writing (by email or fax) at least 21 (twenty one) days prior to the contracted start date.
THE INSURANCE DOES NOT COVER
1.Cancellation or modification request received within 21 (twenty one) days of the start date and time.
2. Late arrival or no-show of the client, at the property, on the arrival day.
3. Partial stays and early departures.
The insurance does not cover any other aspect of your trip such as transportation, baggage, or anything else that does not concern exclusively your stay to the property booked with BOOK SORRENTO VILLAS and for which the insurance was paid.
HOW TO USE THE CREDIT VOUCHER
The credit voucher can only be applied towards a new booking for the same property, unless the property is not available for the dates of your new choice; in this case, the credit voucher can be used to book every one of the BOOK SORRENTO VILLAS properties.
The credit voucher is not refundable.
The credit voucher cannot be used to book the last minute property or a property that has the special offer.
The credit voucher is valid from the date it is issued, and it can be used for a new booking, which must begin maxim 3 (three) years after the start date of the original booking.
The new booking is not covered by the insurance; a new insurance can be purchased at the time of rebooking. If the rental cost of the new booking is less than the credit you hold, BOOK SORRENTO VILLAS will issue a new credit voucher having the same expiration date of the original voucher for the unused amount.
Any amount which has not been used towards a booking to be consumed within 3 (three) years from the start date of the original booking is forfeited.
The credit voucher can be used only by the person that made the original booking.